Chase Ignored Identity Theft and Stole Our Money! If you Bank with Chase run as fast as you can!!!!!!!!!!!!!!!!!!

While the country is on lockdown, and no one can travel anywhere, someone in Florida managed to get my debit card, and went to Walgreen’s and hit me with $105.95 twenty + times. So, Chase took my $900 it took forever to save, and $1300 more dollars, and claims it was me in Florida that did it. How the hell did I get to Florida? We have curfews and they lock you up for not wearing a mask, and I am going to Florida?

Who is going to baby sit my animals? They won’t go anywhere. So James and I took off to Florida, leaving $900 in the bank? What were we planning on using for money? I guess that we’re independently wealthy? Right, we got rich after Wachovia back in 2002 stole $600,000.00 in investements from us, with the aid of DeKalb County Probate Court (another really long story, for which I have all the evidence), and James is 100% disabled, since he could not get a knee operation when he got hit by a car in 1990, he became 100% disabled, and receives Supplemental Security Income, and I guess we got rich off of that.

Or was it from my inheritance? My mama had three kids still living, and there was a struggle over the inheritance, then since Wachovia had stolen our investments, we had to live off of my inheritance till it ran out. $10,000 kept us alive for two years through trading, just short of day trading, until all that was gone. Then I started freelance virtual paralegal, and trust me that won’t get anyone rich.

So after struggling to finally save $900, someone in Florida ended up stealing my identity, and Chase at first reversed the charges, and put the $900 back into my account but sent me a letter stating that I could not access the money, because they were doing an investigation, and if they found against us, they would take the money. I did everything I was supposed to do when your identity gets stolen. Had a DeKalb County Police Report filed, contacted the FTC and did identity theft report there, contacted the CFPB and complained about Chase, and put an alert on my credit reports.

Today, April 28, 2020, they took the $900 back out of my account. I guess they decided that I had done it.

Lets go back to the day it happened. I received a call on April 22nd a little before noon. I didn’t make it to the phone in time, but the caller called right back. I managed to answer the phone, and some lady said she was Lisa from Chase calling. “Lisa” asked me some yes or no questions. For example she would ask you’re debit card number is XXXXX____, and I said yes. Then she asked me, your account number is xxxxx___ and I said yes. Then she told me my street address, and I said yes. That is exactly what Chase had done in the past, in order to confirm my account info.

She proceeded to tell me that Chase had noticed that someone in Florida was using my debit card at Walgreens near Palm Beach. She said that they were going to try to catch the people using my card, but the card at that time had a hold on the card. Someone was debiting my card for $105.95, multiple times. She said not to worry, there was a freeze on my account.

Later that day, I checked my account, and sure enough there were multiple debits against my account from a Walgreens in Florida. I checked to make sure there had been a freeze put onto my account. It did not show a freeze, so I put a hold on my account. I tried to call Chase, but there was a 25+ minute wait, so I figured the account was locked down, and since Chase had called me, everything was ok, cause they knew what was going on.

The crooks hit my debit card with 22 total times at Walgreens. I had $900 in my account. Can you believe Chase’s sorry ass let every transaction go through? I don’t believe it either, they would have cut me off from continuing without the money. I know for a fact, I have overdrawn before and they refused the transaction.

Anyway, the next morning, I checked my account, and it still showed that all those debits had gone through, at that time, I was $1300 in the hole and my $900 gone. I called the number that Lisa had called from the day before, when she told me what was happening to my account. The person answered the phone “Arvest Bank”, and I inquired about what bank, and they said Arvest Bank. I told them that Lisa had called me the day before from that number and asked if Lisa was in. They said no, that she was not there. I asked if she had been there the day before, and they said she might have been.

I called Chase, after being on hold for over 20 minutes, someone answered my call. I told them Lisa from Chase had called me the day before, and all what happened. They said there is no record of anyone named Lisa calling me from Chase. I got a really sick feeling in my stomach. I knew what was going to happen from then on. I called Chase no less than 5 times that day, the shortest hold was 22 minutes. I was arguing with Chase all day.

I called them back the next day around 3 times. The last time, a nicer lady answered and talked with us. She agreed that it was crazy to think we had gone on vacation during the lockdown. She advised that they were closing our account, and that we should open a new account. So that is what I did. I opened a brand new checking account, thinking I could transfer the $900 showing back in our account, to the new account. Plus James’s SSI check and both our stimulus checks would be coming soon, and I needed an account for the money to go into. PLUS I needed to pay some bills.

I receieved the letter from Chase saying that they had put the money back into our account, but we could not access the account, that if after their investigation, they found in our favor, they would release the funds. That was April 25th. I have tried to transfer the money numerous times since they put the money back, I have bills to pay, none of the attempts worked

I checked the account around 7PM on the 28th, today. The account has a balance of $00.00. I think the fine employees at Chase stole the cash. Just like when they created all of those charge accounts for people without the people’s knowledge. They got away with it, so the latest thing is stealing money from accounts.

The odd thing is how did Lisa at Arvest Bank know about it, and know all of my information?

Check out this letter:

Questions?
1-800-242-7324
PO Box 659754
1-800-242-7383
San Antonio, TX 78265
06711 NIF 021 020 11520 NNNNNNNNNNNN W P
JANET MCDONALD
OR JAMES STEGEMAN
821 SHEPPARD RD
STONE MOUNTAIN, GA 30083-3642
April 23, 2020
There wasn’t enough money in your account ending in 0950
Insufficient Funds Notice:
Dear Janet Mcdonald:
Your account’s available balance was not enough to cover at least one transaction. We have either paid the
item or returned it to the payee:
Amount Transaction Description
Status
$105.95 CARD PURCHASE 0422WALGREENS #9115
Paid Insufficient
CORAL SPRINGS FL 04833120124
$105.95 CARD PURCHASE 0422WALGREENS #9115
Paid Insufficient
CORAL SPRINGS FL 04833120124
$105.95 CARD PURCHASE 0422WALGREENS #9115
Paid Insufficient
CORAL SPRINGS FL 04833120124
$105.95 CARD PURCHASE 0422WALGREENS #9115
Paid Insufficient
CORAL SPRINGS FL 04833120124
$105.95 CARD PURCHASE 0422WALGREENS #4693
Paid Insufficient
COCONUT CREEK FL 04833120124
$105.95 CARD PURCHASE 0422WALGREENS #4693
Paid Insufficient
COCONUT CREEK FL 04833120124
$105.95 CARD PURCHASE 0422WALGREENS #1116
Paid Insufficient
CORAL SPRINGS FL 04833120124
$105.95 CARD PURCHASE 0422WALGREENS #9115
Paid Insufficient
CORAL SPRINGS FL 04833120124
$105.95 CARD PURCHASE 0422WALGREENS #4693
Paid Insufficient
COCONUT CREEK FL 04833120124
$105.95 CARD PURCHASE 0422WALGREENS #06414
Paid Insufficient
MARGATE FL 04833120124
$105.95 CARD PURCHASE 0422WALGREENS #4693
Paid Insufficient
COCONUT CREEK FL 04833120124
$167.24 GPC GPC EBILL 1647838007MEE WEB ID:
Returned
1580257110
We may have charged you an Insufficient Funds Fee if we paid the item or a Returned Item Fee if we returned it. The fees we charged totaled $102.00, leaving your balance at -$1,206.96 on April 23, 2020.
If your balance remains negative for an extended period, we may report it to consumer reporting agencies, close the account, or both.
Page 2
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Customer Service
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Next letter:

Questions?
http://www.chase.com
Mail Code TX3-7849
1-866-564-2262
PO Box 659809
San Antonio, TX 78265-9109
1-866-701-9886
We accept operator relay calls
13651 CC1 021 020 11620 NNNNNNNNNNNN CLMS0009 E
JANET MCDONALD
xxxxxxxx RD
STONE MOUNTAIN cxxxxx
April 24, 2020
We have an update on your claim
Update:
Date of Inquiry: 04/23/2020
Claim Number: 374534169710001
Card ending in: 5806
Claim related to Account ending in: 0950
1
Dear JANET MCDONALD:
We gave you a $2,013.05 temporary credit while we research the transaction(s) you reported.
Here’s what you should know
• You’ll have full use of the temporary funds while we do our research.
If the amount we refund you would earn you interest, you’ll receive it as a part of your regular interest payment or as a separate credit. We’ll also refund any applicable fees.
•
If we determine the transaction(s) was authorized or correct, we’ll reverse the credit(s).
We appreciate your business. If you have questions, please call us at 1-866-564-2262. We’re available
anytime.
Sincerely,
Customer Claims Department

Enclosure
Disputed Transaction(s):
Transaction
Description
Merchant Description
Transaction
Disputed
Date
(if available)
Amount
Amount
04/23/2020 WALGREENS #9115 $105.95
$105.95 CORAL SPRINGS FL
04/22
04/23/2020 WALGREENS #06414 DRUG STORES & $105.95
$105.95
MARGATE FL
PHARMACIES
04/22
04/23/2020 WALGREENS #1116 DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL PHARMACIES 04/22 04/23/2020 WALGREENS #1116
DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL
PHARMACIES
04/22
04/23/2020 WALGREENS #1116 DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL
PHARMACIES
04/22
04/23/2020 WALGREENS #1116 DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL
PHARMACIES
04/22
04/23/2020 WALGREENS #1116 DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL
PHARMACIES
04/22
04/23/2020 WALGREENS #3935 DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL
PHARMACIES
04/22
04/23/2020 WALGREENS #3935 DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL
PHARMACIES
04/22
04/23/2020 WALGREENS #3935 DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL
PHARMACIES
04/22
04/23/2020 WALGREENS #3935 DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL
PHARMACIES
04/22
04/23/2020 WALGREENS #4693 DRUG STORES & $105.95
$105.95
COCONUT CREEK FL
PHARMACIES
04/22
04/23/2020 WALGREENS #4693 DRUG STORES & $105.95
$105.95
COCONUT CREEK FL
PHARMACIES
04/22
04/23/2020 WALGREENS #4693 DRUG STORES & $105.95
$105.95
COCONUT CREEK FL
PHARMACIES
04/22
Page 3
Transaction
Description
Merchant Description
Transaction
Disputed
Date
(if available)
Amount
Amount
04/23/2020 WALGREENS #4693 DRUG STORES & $105.95
$105.95
COCONUT CREEK FL
PHARMACIES
04/22
04/23/2020 WALGREENS #9115 DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL
PHARMACIES
04/22
04/23/2020 WALGREENS #9115 DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL
PHARMACIES
04/22
04/23/2020 WALGREENS #9115 DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL
PHARMACIES
04/22
04/23/2020 WALGREENS #9115 DRUG STORES & $105.95
$105.95
CORAL SPRINGS FL
PHARMACIES
04/22
__________________________

Next letter:
Chase.com
01434 LAD 021 020 11620 NNNNNNNNNNNN LAD61 E
JANET MCDONALD
OR JAMES STEGEMAN
821 xxxxxx RD
STONE MOUNTAIN xxxxx
April 25, 2020

You can no longer use your account(s) below
Update:
Dear JANET MCDONALD:

We blocked the account(s) ending in 0950, and will close it soon. We’re doing this because of recent activity on the account, or because you didn’t provide information we requested.
Here’s what this means for you
•
You can’t withdraw funds from this account.
You can’t make purchases with this account using your debit, ATM or prepaid card(s).
You can’t access this account with Chase Online .
SM
If this account has checks associated with it, they won’t be honored.
If your account has automatic payments and direct deposits, we may reject them.
You may be able to keep your account open
If you didn’t provide information we requested, please call us immediately. We may be able to keep the
account open. If we don’t hear from you, the account will close.
Here are a few reminders about closed accounts

Destroy all the cards associated with this account, such as debit, ATM and prepaid cards.
Destroy any checks that may be associated with this account.
Notify any companies that may make direct deposits or take electronic payments from this account.
Deposit funds immediately if this account is overdrawn.
We’ll mail you a final closure notice after we verify your final deposits and payments. If you have a
remaining balance, we’ll mail you a check. If the account is overdrawn, we may take funds from another
Chase account on which you are a signer, including a joint account.
If you have questions, please call us at 1-800-235-8522. We’re here every day from 7 a.m. to 1 a.m.
Eastern Time. If you’re calling us from outside the United States, please call 1-713-427-6380.
Sincerely,
Customer Service
JPMorgan Chase Bank, N.A. Member FDIC