J & J Ranch, Stone Mtn, GA

 
06:27 AM(GMT) Janet McDonald: The tracking shows it was damaged in shipping and undeliverable. Does no one plan to contact me about this issues, and what about the fact I paid for it and am still waiting?

 
06:27 AM(GMT) Rajeev(CSA): I’m sorry that you were not informed about the status of the order.

 
06:28 AM(GMT) Rajeev(CSA): In this case I can help you with a complete refund.

 
06:28 AM(GMT) Janet McDonald:  What about getting me the product I paid for and give me a refund.

06:30 AM(GMT) Rajeev(CSA): Normally I would have replaced the order, however, your order is only shipped by amazon and sold by a seller on our site. In this case I can only help you with a refund, I’m sorry about that.

 
I request you to place other order and I’ll upgrade the shipping for you.

 
06:31 AM(GMT) Janet McDonald: That makes no sense to me. What do you mean that the order is shipped only by amazon, I bought it through Amazon Prime.

 
06:32 AM(GMT) Janet McDonald: You say that you will upgrade the shipping, Amazon Prime is free shipping.
06:32 AM(GMT) Rajeev(CSA): Yes I’ll upgrade the shipping to One Day and to make up for the inconvenience I’ll extend your Prime membership by one month.

 
06:33 AM(GMT) Janet McDonald: Besides, when you got the item back damaged, why in the world did someone not just mail one right back out, it was supposed to be here ten days ago
06:34 AM(GMT) Janet McDonald: I tell you what, don’t worry about the shipping, and extend my membership six months.

 
06:34 AM(GMT) Rajeev(CSA): I completely understand and I apologize for the inconvenience you had to face.

 
06:35 AM(GMT) Rajeev(CSA): I’m sorry, I’m afraid I can’t extend the prime for six months I only have the option to extend it by one month.

 
06:35 AM(GMT) Janet McDonald: How can I get in touch with a supervisor.

 
06:36 AM(GMT) Rajeev(CSA): Could you give me a minute?

 
06:36 AM(GMT) Janet McDonald: Yes

 06:37 AM(GMT) Rajeev(CSA): Could you wait for some more time it is taking a little longer.

06:38 AM(GMT) Janet McDonald: Yes, I can wait. One thing Amazon should consider, not giving me a refund when the item was returned, and ten days later no one has made me refund?

06:40 AM(GMT) Rajeev(CSA): I’m sorry for the delay I’m trying to connect to my supervisor, I’ll try make it real fast.

06:40 AM(GMT) Janet McDonald: Yes

 
06:43 AM(GMT) Sarath(CSA): Hello, my name is Sarath. This is the supervisor.