Amazon Has Joined the Ranks of the Don’t Give a Shits

From: (
Sent: Thu 7/25/13 2:45 AM
To: nootkabear@ (nootkabear@)
Message From Customer Service
Hello, Here’s a copy of the chat transcript you requested:Initial Question: Something I Ordered > Order# 102- > When will I get this?
06:26 AM(GMT) Rajeev(CSA): Hello, my name is Rajeev. I’ll be glad to help you today.

06:27 AM(GMT) Janet McDonald: The tracking shows it was damaged in shipping and undeliverable. Does no one plan to contact me about this issues, and what about the fact I paid for it and am still waiting?

06:27 AM(GMT) Rajeev(CSA): I’m sorry that you were not informed about the status of the order.

06:28 AM(GMT) Rajeev(CSA): In this case I can help you with a complete refund.

06:28 AM(GMT) Janet McDonald:  What about getting me the product I paid for and give me a refund.


06:30 AM(GMT) Rajeev(CSA): Normally I would have replaced the order, however, your order is only shipped by amazon and sold by a seller on our site. In this case I can only help you with a refund, I’m sorry about that.

I request you to place other order and I’ll upgrade the shipping for you.

06:31 AM(GMT) Janet McDonald: That makes no sense to me. What do you mean that the order is shipped only by amazon, I bought it through Amazon Prime.

06:32 AM(GMT) Janet McDonald: You say that you will upgrade the shipping, Amazon Prime is free shipping.
06:32 AM(GMT) Rajeev(CSA): Yes I’ll upgrade the shipping to One Day and to make up for the inconvenience I’ll extend your Prime membership by one month.

06:33 AM(GMT) Janet McDonald: Besides, when you got the item back damaged, why in the world did someone not just mail one right back out, it was supposed to be here ten days ago
06:34 AM(GMT) Janet McDonald: I tell you what, don’t worry about the shipping, and extend my membership six months.

06:34 AM(GMT) Rajeev(CSA): I completely understand and I apologize for the inconvenience you had to face.

06:35 AM(GMT) Rajeev(CSA): I’m sorry, I’m afraid I can’t extend the prime for six months I only have the option to extend it by one month.

06:35 AM(GMT) Janet McDonald: How can I get in touch with a supervisor.

06:36 AM(GMT) Rajeev(CSA): Could you give me a minute?

06:36 AM(GMT) Janet McDonald: Yes

 06:37 AM(GMT) Rajeev(CSA): Could you wait for some more time it is taking a little longer.


06:38 AM(GMT) Janet McDonald: Yes, I can wait. One thing Amazon should consider, not giving me a refund when the item was returned, and ten days later no one has made me refund?


06:40 AM(GMT) Rajeev(CSA): I’m sorry for the delay I’m trying to connect to my supervisor, I’ll try make it real fast.


06:40 AM(GMT) Janet McDonald: Yes

06:43 AM(GMT) Sarath(CSA): Hello, my name is Sarath. This is the supervisor.

By the time the supervisor apparently arrived on the scene, I had been disconnected –  Not disconnected from my end- their end.  To date, still no refund…

Mike at Tree Fort Bikes

I recently placed an Order for a shoulder brace at a company, Tree Fort Bikes.  I have never ordered anything from them before, but was looking for a particular type of shoulder brace for my man.  He liked the one at Tree Fort Bikes.  When I placed the Order, I Ordered Fed Ex.  We are in Stone Mountain, Georgia, and in a later email to the company about my Order, I explained it this way:

“I believe that it was Fed Ex Select or three day, one or the other, I realize that it could possibly be as fast, or faster with Priority Mail, the only reason I ordered Fed Ex was because the problems with the Stone Mountain Post Office. The carriers, even though we are here 24 hours a day, will be damned if they will blow the horn, or walk up to the house to leave a package. Fed Ex and UPS have no problems, if we are gone, they know where to leave a package, but Postal will not, to save their lives do anything that takes any kind of sense.”

Anyway, I had found out that the package was inadvertently shipped out via USPS.  When I found out, I emailed the company with my fur all up and ready to start hissing.  The email that I received in return, was immediately calming, I don’t know why.  Usually I am still a bit of a hot head when someone does not follow directions/instructions properly.   The email, from a man named Mike, for some reason, had me feeling like I wanted to explain my ire, so part of my email is above in the pink.  I realized that it was not Tree Fort Bikes that had pissed me off, it is this growing unhappiness with Stone Mountain Post Office Postal Carriers.  I will save it for another day.  This is about Tree Fort Bikes.

They have gone out of their way to make me happy, and I told Mike:  “I so much appreciate your assistance, and will gladly give the company a good reference to those we know that use anything at all that you carry, and a good word on at least one of my blogs, not to mention that you have gained a loyal customer.”  Now, that I have kept my word, I feel all the better.  What do they call it?  Pay if forward?  Where someone does a good thing, and in turn you do a good thing, and on, and on, and on….

For anyone, who needs support braces… Knee, shoulder, or anything I guess having to do with Bikes, try them out, they are well worthy of your business, and stand behind the business, so unlike many today.  Happy Sporting!